According to the study, nowadays businesses continue to automate their sales and customer support services in order to reduce costs. For this Chatbots is helping businesses significantly as a cost-reducing program.
chatbots are becoming more popular. The main point of implementing a chatbot is replacing the human that was doing the same tasks before. For many companies Chatbots, in particular, has become a necessity for business strategies; they are now an integral part of customer service and sales.
Chatbots not only decrease inbound call traffic to contact centers but also respond to emails, chats, social network messages. There is a number of advantages of the chatbot.
Chatbots save companies money is through reduced labor costs. It also reduces the number of people that work in shifts and thus it reduces the salary costs immediately. The customers who can have their problems solved at any time of the day. For the weekends, the company needs to pay more and so chatbot available for 7 days a week and yes it needs no breaks, no vacations.
Many companies use Chatbots to generate leads and thus makes maximum sale & revenue. Chatbots convert a higher percentage of your web traffic and become a staple of lead generation. It collects data from the customers in the form and all of that information can be sent directly to the CRM or sales platform. This will then help in turning them from a lead to a customer.
Chatbots are a vast source of free analytical data. There is no need to create and conduct individual surveys or approach customers with questionnaires. Customer analytics can sometimes be costly, as it requires extensive work of data collection.
Chatbots may be one of the new technologies that allow the contact center to get to a new level of efficiency and cost savings. It won’t be the only technology that gets us there but its worth considering. They are quite easy, economical and fast to develop. Most costs associated with Chatbots are for one time only in the initial stage. So, these won’t increase as your business grows.